Frequently Asked Questions

Safety

• COVID-19

Pricing and Payment (18)

• How do I apply for a Government Discount
• Can you explain your pricing?
• Do you have e-receipt?
• What are the available payment options for Angkas Passenger, Padala, and Pabili?
• Why am I being charged when I add a card?

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Angkas App (7)

• I cannot seem to find my biker. The real-time monitoring is not updated.
• What OS version of my mobile is compatible with the app?
• I cannot find my exact location on the map, what will I do?
• My app says it's unable to connect to a server, what do I do?
• How many accounts can be registred on the same mobile?

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Biker Service (4)

• Can I suggest a route to my biker going to my destination?
• What if my biker is asking for a tip?
• What if I cannot contact my biker?
• What if the ride was completed but I never got picked up?