Frequently Asked Questions
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Pricing and Payment
Pricing and Payment
How do I apply for a Government Discount
Can you explain your pricing?
Do you have e-receipt?
What are the available payment options for Angkas Passenger, Padala, and Pabili?
Why am I being charged when I add a card?
What if the card was declined?
What if my cashless payment method fails?
In order to register my card, does it need to meet the minimum balance?
What if the passenger do not have enough debit balance will they still be able to book?
Why did the registration of my debit card fail despite having minimum balance?
If I book a ride and suddenly change my mind when the biker is already at the pick-up point, will I be charged? If yes, how long should I wait for a refund?
What if the biker accidentally clicked on "drop off" in the middle of the booking?
If a motorcycle breakdown happened should the passenger get charged?
If I book a ride and suddenly change my mind when the biker is already at the pick-up point, will I be charged? If yes, how long should I wait for a refund?
Is it possible for two passengers to share the same credit/debit card?
Can I set a specific card as the one that will be always used?
Do you have discounts for frontliners?
What is the turn around time for a refund?
